• All orders $100 and over automatically qualify for free shipping!
  • We ship via Canada Post and do our best to get your order out within 24-48 hours of receipt. All packages are shipped and delivered Monday to Friday, excluding holidays. Shipping times vary according to distances of final destination.
  • Shipping + Handling rates on orders under £100 are £10 to all Province and $15 to Territories within Canada.

To the United States

  • We are pleased to offer shipping to the United States via Canada Post.
  • Shipping to the contiguous United States is free on orders
    £ 100 or more and
    £10 under that amount. Non-contiguous states shipping fee is
    £15 for orders less than £100.
  • In the event that duty and/or taxes are applied to the order, these are the responsibility of the purchaser.

UK and Europe.

  • We are pleased to offer shipping to the United Kingdom and Europe via Royal Mail.
  • Shipping to the contiguous United kingdom is free on orders £100 or more and £10 under that amount. Non-contiguous states shipping fee is £15 for orders less than £100.
  • In the event that duty and/or taxes are applied to the order, these are the responsibility of the purchaser.

International

  • If you would like us to ship your products outside of North America and Europe, kindly email us at: [email protected] and we would be happy to discussing shipping options with you. Please note that there is a £100 minimum order on all international orders.

Tracking Numbers

  • You should receive a follow up email after you order with a tracking number. If you for some reason do not receive it, kindly email us at ask@naturalivingsupplies.com and we will be happy to send it to you. 
  • If your package did not arrive but your tracking number has confirmed delivery then we will have our shipping center open a service ticket with Canada Post to investigate. Canada Post will be contacting you to ask questions about how mail gets delivered, if anyone else in the household might have received the package, etc. This process can take one week to a month. If Canada Post deems the package lost or stolen, then a separate claim will be made.
  • Please note that if tracking indicates it has been delivered and Canada Post can not resolve the issue then we are not responsible for lost, misplaced or stolen packages.
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